Moskos Perfume Lab. Recovered $110+ in lost sales automatically in their first days. AI calls, SMS, and auto-checkout in one flow.
Moskos Perfume Lab is a Vilnius-based artisan fragrance house. Every scent is handcrafted by local perfumers. Their Shopify store sells Eau de Cologne through Parfum concentrations, with price points that make each abandoned cart a real loss.
“In just a few days it recovered $110+ in lost sales automatically. The AI reached out via calls, sent SMS, and even closed a full checkout for us. Super easy setup and great insights into customer behavior. Must-have for any Shopify store!”
The challenge
Fragrance is a sensory product sold through a screen. Shoppers browse, add a scent they are curious about, then hesitate because they cannot smell it. Cart abandonment in the fragrance category runs higher than average.
Moskos was already reaching customers through email, but the conversion window for a fragrance purchase is short. Once a shopper moves on, the impulse fades. They needed a faster, more personal recovery channel.
The solution
Moskos installed Callsy on their Shopify store. Setup took minutes. The AI agent started reaching out to cart abandoners via voice calls, followed by SMS with a direct checkout link.
What surprised them was that Callsy did not just remind shoppers. The AI actually closed a full checkout for them, walking the customer through completing their purchase on the call itself.
The results
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