Your £1,800 sofa cart abandoned itself?
AI agent rings the shopper inside 5 minutes, answers the sizing or lead-time question that stalled them, SMS the checkout link in your editorial brand voice. White-glove delivery rebooking on the same line.
of furniture carts get abandoned — the highest rate in ecommerce. At £1,800 AOV, every 1% you recover is real money.
Source: Baymard + Statista, 2025–26
What changes when AI gets the call instead.
Recovery on £800+ carts
Voice solves the questions text can't — fabric weight, two-seater vs three-seater dimensions, kiln-dried construction, lead-time options. The shopper hears the answer in 90 seconds.
Voice economics finally work
One recovered sofa pays for two months of Callsy. Fast-fashion economics don't apply when each cart is a Heal's-Loaf-Sofa.com ticket.
Delivery rebooking handled
Shopper rings about the slot. Agent reads live Panther / DPD / ArrowXL tracking, rebooks the window inside Shopify Admin, sends the WhatsApp confirmation.
How the call actually goes.
The transcript below is real. Audio sample drops next.
Built on the stack your CX team already runs.
What your week looks like.
- Shopper abandons £1,800 cart, reads your shipping FAQ, doesn't find their answer
- Klaviyo email lands at 2pm — they're back at work, never opens it
- Delivery slot missed. Trustpilot drops a star. Refund processed
- Klaviyo, Gorgias and your 3PL don't talk to each other on a single ticket
- Hears the question (sizing, lead time, fabric, finance) and answers from your live product copy
- Speaks in your editorial brand voice — warm like Loaf, precise like Tylko, your call
- SMS the Shopify checkout link before the call ends
- Reads live tracking from Panther / DPD / ArrowXL when the shopper rings about white-glove delivery
“People spend more time researching which sofa to buy than which house.”
One flat price. No surprises.
- ✓Cart-recovery voice flow on orders ≥ £800
- ✓White-glove delivery rebooking with carrier API live read
- ✓Shopify Plus + Klaviyo + Gorgias two-way sync
- ✓Brand-voice tuning (we'll send a sample using your real product copy)
- ✓Conversation analytics piped into your Klaviyo dashboard
- ✓Optional: 5% rev-share on recovered carts in lieu of fixed monthly
Pilots include a 30-day money-back trial.
Questions buyers in furniture actually ask.
Anything missing? hello@callsy.ai.
Can it handle 'where's my sofa' calls?
Yes — it reads order status from Shopify, the latest tracking event from your 3PL (Panther, DPD, ArrowXL), and gives the customer the next confirmed delivery slot or rebooks them into the carrier portal. Cuts inbound to your CX team during peak delivery weeks.
Will it sound like our brand?
You set the voice — warm and editorial like Loaf, precise and design-led like Tylko, your call. It uses your product copy, swatch names, and lead-time language verbatim so there's no off-brand answer about the dimensions of a Sloop two-seater.
Can it actually recover an abandoned cart?
It rings within 5 minutes of abandonment on orders over £800, answers the sizing/fabric/lead-time question that stalled the checkout, and sends a one-click Shopify checkout link via SMS. Pricing model includes an optional revenue-share so you only pay more when you recover more.
Does it know which fabrics are in stock?
Yes — it pulls live inventory from Shopify so it never promises a discontinued colourway or back-ordered velvet. Out-of-stock options trigger a fabric-swap suggestion from your editorial copy.
What about returns, damage, and reschedules?
It triages: damage on delivery routes to your QC team with photos via SMS; change-of-mind routes to your Loop returns flow; reschedules write directly into the carrier's portal. CX team only sees the cases that need a human.
Recover the carts your emails can't.
Book 15 minutes. We'll demo a recovery call using a comparable brand's product copy — Loaf, Sofa.com, Tylko, your pick.
Book a 15-min setup call15-min call · No pitch deck · We bring the recordings