Welcome to Callsy.ai, a Shopify app developed to assist online merchants by engaging with customers who have abandoned their shopping carts. Our AI agent makes calls to these users, offering personalized discounts to encourage them to complete their purchases. This privacy policy outlines how we collect, use, and protect your information.
Information We Collect
User Data
To provide our services, we collect the following information about the users who have abandoned their carts:
- Contact Information: Name, phone number, and email address.
- Shopping Cart Details: Items left in the cart, total cart value, and any previously applied discounts.
- Purchase History: Past purchases and interactions with the store.
Merchant Data
To facilitate our services, we collect the following information from merchants using Callsy.ai: - Account Information: Store name, contact information, and Shopify account details. - Shop Data: Product catalog, pricing information, and discount codes.
How We Use Your Information
For Merchants
- Service Provision: To enable the AI agent to call users who have abandoned their carts and offer personalized discounts. - Communication: To send notifications, updates, and support messages regarding the app.
For Customers
- Personalized Discounts: To generate and offer personalized discounts to users based on their shopping behavior. - Follow-Up Communication: To provide follow-up communication regarding their abandoned carts and potential purchases.
Third-Party Applications
We use third-party applications to enhance our AI capabilities. These third-party services are carefully selected to ensure they adhere to strict privacy standards. We share only the necessary information required for these services to function effectively.
Shared Data
The data shared with third-party applications may include:
- Contact Information: For communication purposes.
- Shopping Cart Details: To analyze and generate personalized discounts. Third-Party Privacy Practices
Each third-party application has its own privacy policies and practices. We recommend reviewing their privacy policies to understand how they handle your information. We are not responsible on how they handle sensitive data.
Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption: Data is encrypted both in transit and at rest.
- Access Controls: Strict access controls are in place to ensure that only authorized personnel can access sensitive information.
- Regular Audits: Regular security audits and assessments are conducted to maintain the highest level of data protection.
Data Retention
We retain your data only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Once your data is no longer needed, we securely delete or anonymize it.
Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal data.
- Deletion: You can request the deletion of your personal data under certain conditions.
- Objection: You can object to the processing of your personal data in certain circumstances. To exercise these rights, please contact us using the information provided below.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if necessary, through other communication channels.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
- Email: support@callsy.ai
Thank you for choosing Callsy.ai. We are committed to protecting your privacy and providing a secure and reliable service
