Get real NPS feedback. Calls instead of ignored survey emails.
Post-purchase survey emails get a 5% response rate. Matt calls customers 7 days after delivery, asks three short questions, and gives you qualitative gold your CX team can actually act on.
Trusted by 261+ brands across e-commerce, healthcare, and SaaS
Who it's for
- D2C brands launching new SKUs that need fast qualitative signal
- CX teams running NPS without enough open-ended response volume
- Marketplaces and aggregators measuring vendor / product quality
- Subscription brands monitoring satisfaction before the next renewal
How it works
- 1
Trigger by purchase event
7 days after delivery (or whatever delay fits your category), Shopify or your OMS fires a webhook to Callsy with the customer + order context.
- 2
Matt asks three short questions
"On 0–10, how likely would you recommend us?" → "Three words about the product?" → "Anything we should change?" Total call length: 90 seconds. Customers actually answer because it's not a 20-question Typeform.
- 3
Tagged, categorized, routed
Every response is transcribed, tagged by sentiment + theme (shipping, sizing, quality, packaging), and routed: 9–10 promoters get a referral SMS, 0–6 detractors get a CS callback, 7–8 passives land in your product board.
Why it works
- Email surveys get ~5% response and skew negative (only angry customers fill them out). Voice gets 3.2× the volume and reaches happy customers too.
- Open-ended voice answers give you the actual words customers use. Invaluable for marketing copy, product positioning, and roadmap signal.
- Real-time sentiment tagging means detractors get human follow-up within minutes. Turning a 2-star review into a recovered customer.
- SMS opt-in pivot: at the end of a 9 or 10 call, Matt asks "mind if I text you a referral link?". And 40% say yes.
- Costs less than a SurveyMonkey seat once you factor in the qualitative analysis time you save.
What the call sounds like
How the call actually goes.
What it delivers
Frequently asked
Doesn't calling customers feel intrusive for a survey?
Not when the call is 90 seconds, branded, and respectful. Customers appreciate a brand that asks for feedback by voice. It signals you care more than the next vendor sending a Typeform.
How do you handle detractors?
Any 0–6 NPS score routes immediately to your CX team's queue with the transcript attached. Most teams call detractors back within 24 hours and convert 30%+ into promoters.
Can I export the qualitative answers to my analytics tool?
Yes. Every transcript, tag, and theme exports to your data warehouse (Snowflake, BigQuery, Postgres) or to tools like Mixpanel, Amplitude, and HubSpot via webhook.
What's the cost vs. An email survey tool?
from €49/month with 50% off launch promo. Most brands replace a €150-€500/month survey platform with Callsy and get more signal for less spend.
Can Matt run survey-specific scripts beyond NPS?
Yes. Product-feedback scripts, post-onboarding checks, churn-reason surveys, customer interviews. Anything that benefits from short, friendly voice answers instead of a form.
Hire Matt for your nps & feedback workflow.
Live in 5 minutes. 50% off launch promo. If your agent doesn’t pay for itself in 30 days, you don’t pay us.
Don’t read about it. Let it call you.
Drop your number and email. Confirm with one tap and Callsy’s AI agent rings your phone in about 30 seconds, talks like a real person, and shows you exactly what your customers would hear.
- You confirm by email, then your phone rings in about 30 seconds
- Hear exactly what your customers would hear
- The AI says it’s AI, every time
- Just this one call. No marketing list, no signup
Drop your number. John rings you in 30 seconds, using your business name. Hang up any time.
