Confirm every COD order before it ships. Cut RTO in half.
In cash-on-delivery markets, 20 to 40% of orders get returned to origin because the buyer never really committed. Callsy calls every COD order within minutes, confirms the buyer still wants it, and flags the fakes before you pay to ship them.
Trusted by 261+ brands across e-commerce, healthcare, and SaaS
Who it's for
- COD-heavy stores in LATAM, MENA, India, and SE Asia
- Brands losing margin to return-to-origin (RTO)
- High-volume Shopify and WooCommerce COD merchants
- Stores running aggressive paid acquisition into COD
How it works
- 1
COD order placed
A new cash-on-delivery order lands. Before it goes to the courier, Callsy fires an outbound confirmation call within minutes.
- 2
John confirms the buyer is real
He confirms the item, the address, and that the customer will be home and ready to pay. Genuine buyers get reassured; fake or impulse orders get caught here, not at the doorstep.
- 3
Ship the confirmed, flag the rest
Confirmed orders ship with confidence. Unreachable or declined ones get flagged for SMS follow-up or held, so you never pay to ship a parcel that comes straight back.
Why it works
- RTO is the silent killer of COD margins. A confirmed order is far less likely to bounce.
- Voice catches what a confirmation SMS can't: hesitation, wrong number, buyer's remorse.
- Native-language calls in the customer's market, with the right accent and politeness register.
- Confirmed-buyer flag written back to Shopify so fulfilment knows what's safe to ship.
What the call sounds like
How the call actually goes.
What it delivers
Real customers running this
Frequently asked
How much can COD confirmation reduce RTO?
RTO on cash-on-delivery commonly runs 20 to 40% of orders. Confirming the buyer is real and ready before you ship removes a large share of the impulse, fake, and wrong-number orders that drive those returns. The exact lift depends on your market and current RTO rate.
What happens if the customer doesn't answer?
Unreachable orders get an automatic SMS with a one-tap confirm link, then a retry call on the optimal schedule. Orders that stay unconfirmed can be held or flagged so you decide whether to ship, rather than shipping blind.
Which markets and languages does this cover?
Any COD market. Calls run in the customer's native language with the right regional accent: Hindi/English bilingual for India, Arabic for MENA, Spanish for LATAM, Bahasa for Indonesia, and more. 70+ languages out of the box.
Does it write back to Shopify?
Yes. Each order gets a confirmed, declined, or unreachable status tagged in the order metadata so your fulfilment team and 3PL know exactly what's safe to ship.
Hire John for your cod confirmation workflow.
Live in 5 minutes. 50% off launch promo. If your agent doesn’t pay for itself in 30 days, you don’t pay us.
Don’t read about it. Let it call you.
Drop your number and email. Confirm with one tap and Callsy’s AI agent rings your phone in about 30 seconds, talks like a real person, and shows you exactly what your customers would hear.
- You confirm by email, then your phone rings in about 30 seconds
- Hear exactly what your customers would hear
- The AI says it’s AI, every time
- Just this one call. No marketing list, no signup
Drop your number. John rings you in 30 seconds, using your business name. Hang up any time.
