Confirm the order, the address, and the buyer. Before it ships.
Wrong addresses, fraud, and chargebacks all start with an order that was never properly confirmed. Callsy calls to verify the details on high-value or high-risk orders, so what ships is what the customer actually wanted.
Trusted by 261+ brands across e-commerce, healthcare, and SaaS
Who it's for
- High-AOV stores where a wrong delivery is expensive
- Brands fighting fraud and chargebacks
- Custom or made-to-order products needing detail confirmation
- B2B and wholesale orders that need a human-style check
How it works
- 1
Order flagged for confirmation
High-value, high-risk, or custom orders trigger a confirmation call within minutes. You set the rules for which orders qualify.
- 2
Emma verifies the details
She confirms the items, the shipping address, and any custom specs, and gently checks the order is genuine. Fraud signals and mismatches surface before fulfilment, not after a chargeback.
- 3
Confirmed and tagged
Verified orders are tagged ready-to-ship. Anything unconfirmed or suspicious is flagged for review, so you ship with confidence.
Why it works
- A confirmed address means fewer failed deliveries and reship costs.
- A quick voice check deters fraud and reduces chargebacks on high-value orders.
- For custom or made-to-order items, confirming specs up front avoids expensive remakes.
- It feels like premium service to a real customer, and a deterrent to a fraudulent one.
What the call sounds like
How the call actually goes.
What it delivers
Real customers running this
Frequently asked
Which orders should get a confirmation call?
You set the rules. Most merchants trigger it on high-value orders, first-time buyers, mismatched billing and shipping, custom or made-to-order items, or orders with fraud signals. Everything else ships straight through.
Does it reduce chargebacks?
A recorded voice confirmation that the genuine cardholder placed and verified the order is strong evidence in a dispute, and the call itself deters fraudulent orders. Combined with address verification, it cuts both chargebacks and wrong-delivery reships.
Can it confirm custom-order specs?
Yes. For made-to-order items, the agent confirms size, colour, configuration, and address before production starts, so you don't remake a piece because of a detail nobody checked.
Is it compliant?
Yes. The agent discloses it's AI at the start of the call (EU AI Act), calls within permitted hours, and respects opt-outs. Confirmation recordings are stored with the order for your records.
Hire Emma for your order confirmation workflow.
Live in 5 minutes. 50% off launch promo. If your agent doesn’t pay for itself in 30 days, you don’t pay us.
Don’t read about it. Let it call you.
Drop your number and email. Confirm with one tap and Callsy’s AI agent rings your phone in about 30 seconds, talks like a real person, and shows you exactly what your customers would hear.
- You confirm by email, then your phone rings in about 30 seconds
- Hear exactly what your customers would hear
- The AI says it’s AI, every time
- Just this one call. No marketing list, no signup
Drop your number. John rings you in 30 seconds, using your business name. Hang up any time.
