FNOL at 11pm. Logged by morning.
Renewal book pre-called. FNOL triaged 24/7. Consumer Duty audit trail written into Acturis. Vulnerable customers routed to a human inside 60 seconds.
Average extra cost of an FNOL reported more than 24 hours late. AI voice closes the cliff edge — at every hour.
Source: Driving for Better Business, 2025
What changes when AI gets the call instead.
Routine inbound resolved
EU brokers using AI voice resolve 45–65% of routine calls without a human (Famulor, 2025). Your handlers focus on the complex MTAs and FNOLs that earn their hourly cost.
Renewal touches, every cycle
Outbound renewal calls 21 and 7 days before expiry. Fair-value evidence captured automatically. No more spreadsheet-driven retention. Lapse rates drop in the first quarter.
Hard-shoulder claims, not Monday backlog
11pm M6 hard shoulder claim opens with your AI taking the 11 mandatory fields, photos via SMS, claim opened in Acturis before the recovery truck arrives.
How the call actually goes.
The transcript below is real. Audio sample drops next.
Lives inside your broker management system.
What your week looks like.
- 30-min hold times in renewal peak — customer rebrokes via Compare the Market
- FNOL at 11pm hits the answer machine — late notification adds £5,000 to the average motor claim
- Consumer Duty evidence collected manually from call recordings, weeks after the call
- Renewal pipeline managed in spreadsheets — mid-term adjustments forgotten, lapses unexplained
- Outbound renewal calls 21 + 7 days before expiry, fair-value evidence into Acturis automatically
- 24/7 FNOL triage — 11 mandatory fields captured, photos via SMS link, claim opened by morning
- Vulnerable customers routed to a human within 60 seconds, every escalation logged
- Out-of-appetite risks flagged automatically — handlers see only what needs them
“Customers want to FNOL at 11pm on the M6 hard shoulder, not at 9am on Monday.”
One flat price. No surprises.
- ✓Acturis / Open GI / SSP Pure Broking integration (pick one)
- ✓Renewal book outbound — T-21, T-7 cycles with fair-value capture
- ✓24/7 FNOL triage with photo intake via SMS link
- ✓Consumer Duty audit log + vulnerable-customer routing inside 60 seconds
- ✓Motor + home + scheme business in scope (life/pensions out)
- ✓Monthly performance + compliance review with our regulated-industries lead
Pilots include FCA compliance walkthrough + ISO 27001 / EU-hosting attestation.
Questions buyers in insurance brokers actually ask.
Anything missing? hello@callsy.ai.
How does it handle FCA Consumer Duty?
Every call opens with the AI disclosure, captures the four Consumer Duty outcomes evidence (price/value, products/services, consumer understanding, consumer support), and writes a structured audit log into Acturis. Vulnerable-customer flags route to a human within 60 seconds. Mapped against your existing Consumer Duty handbook.
Can it actually triage FNOL?
Yes — it captures the 11 mandatory FNOL fields (date / time, location, third party, injuries, vehicle damage photos via SMS), creates the claim in Acturis or Open GI, and books recovery if needed. It does not make liability decisions or accept claims — that's always a human call.
What about renewal calls?
It rings the renewal book 21 days before expiry, presents the renewal premium and any fair-value changes, handles standard objections from a script you sign off, and either rebrokes or books the human broker for complex cases. Mid-term adjustments stay with a human by default.
Is it GDPR-compliant?
EU-hosted (Frankfurt / Dublin), no training on your data, full call recording, DPA in place. Mirrors your existing Acturis data-handling and ICO registration. ISO 27001 + SOC 2 attestation available on request.
Does it handle MGA / delegated authority work?
Yes — it can be scoped to a specific scheme, capture the binder-specific underwriting questions, and respect your delegated authority limits. Out-of-appetite risks route to a human. We work with the binder's underwriter spec, not a generic template.
The renewal book your team never had time for.
Book 15 minutes. We'll demo an FNOL call and walk through the Acturis audit trail it produces.
Book a 15-min setup call15-min call · No pitch deck · We bring the recordings