AI customer service that actually answers, on every channel.
Callsy is an AI customer service agent for e-commerce. It answers calls, texts, and emails instantly, 24/7, resolves the routine questions, and escalates the rest with full context. So shoppers get a real answer in seconds, not a ticket in a queue.
Für wen es ist
- E-commerce brands drowning in "where is my order" and returns questions
- Shopify and WooCommerce stores without a 24/7 support team
- DTC brands that lose sales when pre-purchase questions go unanswered
- Lean teams that want AI to handle tier-1 so humans handle the hard cases
- Stores whose support is email-only and too slow to convert shoppers
- Anyone paying for a helpdesk that still leaves customers waiting hours
So funktioniert's
- 1
Shopper reaches out on any channel
A customer calls, texts, or emails with a question: order status, a return, sizing, availability. Callsy picks up instantly, 24/7, in your brand voice, no ticket form and no queue.
- 2
Ava answers and resolves
It pulls order and product context, answers WISMO, returns, and pre-purchase questions, and takes the next action: sends tracking, starts a return, recommends a product. It resolves the request, not just logs it.
- 3
Escalates the rest with full context
Anything it shouldn't handle is warm-transferred or handed to your team with a full transcript and summary, so a human skips the back-and-forth and picks up where Ava left off.
Warum es funktioniert
- Most support volume is repetitive tier-1: order status, returns, sizing. Resolving it instantly frees your team and delights shoppers.
- Speed converts. A pre-purchase question answered in seconds saves a sale that an email-in-four-hours loses.
- Voice, SMS, and email in one agent means customers reach you the way they prefer, not only through a ticket form.
- It's an AI agent, not a chat widget. It takes actions (tracking, returns, recommendations) instead of posting canned replies.
- Every conversation is logged with a transcript, so your team gets context and your customer data stays clean.
- EU-native and GDPR-first, with AI disclosure built in, so it's compliant out of the box.
So klingt der Anruf
Hi, I ordered a jacket last week and I still haven't got any shipping update.
Happy to check that for you. Can I take your order number, or the email you used to order?
It's the gmail one, order 48213.
Got it. Your order shipped yesterday and it's out for delivery today. I'll text you the tracking link now. Anything else while I have you?
Actually, can I change the size to a medium?
It's already on its way, so I can set up a free exchange for a medium the moment it arrives. Want me to start that?
Was es bringt
Häufige Fragen
Is Callsy an AI customer service agent or a chatbot?
It's an AI agent, not a website chat widget. It answers on voice, SMS, and email, pulls order and product context, and takes actions like sending tracking or starting a return, instead of only posting canned replies in a chat box.
What can it handle on its own?
Tier-1 e-commerce support: order status (WISMO), returns and exchanges, sizing and product questions, availability, and basic account questions. You decide what it handles itself and what it escalates.
Does it replace my support team?
No. It handles the repetitive volume so your team focuses on the hard, high-value cases. Everything it can't resolve is escalated with a full transcript and summary, so humans don't repeat the back-and-forth.
Which channels does it cover?
Voice, SMS, and email, in one agent. Customers reach you the way they prefer, and the answers stay consistent across all three.
Does it work with Shopify and WooCommerce?
Yes. Callsy connects to Shopify and WooCommerce, plus tools like Klaviyo and Omnisend, so it answers with real order and product context rather than generic replies.
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