TCPA penalties are steep: $500–$1,500 per violation, and class actions are common. The law has specific carve-outs for transactional and informational calls (e.g., appointment reminders, fraud alerts).
AI voice agents on TCPA-compliant infrastructure (like Callsy) honor opt-out requests in real time across channels and respect quiet hours by recipient timezone.
Most cart-recovery and customer-service outreach falls into the transactional / informational bucket and doesn't require the same express written consent as cold marketing.