Metrics

Average Order Value (AOV)

Average Order Value (AOV) is the average revenue per order across a defined period. Total revenue divided by total orders.

AOV is one of the three levers of e-commerce revenue: traffic × conversion × AOV. Lifting AOV from €45 to €55 increases revenue by 22% without a single new visitor.

Tactics that lift AOV include bundles, free-shipping thresholds, upsell prompts in cart, and post-purchase add-ons.

Voice channels can lift AOV at the recovery moment. When the AI agent answers a sizing question and the customer adds a second item to confirm fit.

Related terms

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