The AI answering service for property managers that handles every tenant call 24/7.
Callsy answers every call in one ring, logs the maintenance request, triages emergencies, and routes leasing enquiries. Day, night, and weekends. So tenants get a real answer and your team isn't buried in voicemails.
What your property management answering service does
Answers every tenant call, 24/7
Leaks and lockouts don't wait for office hours. Callsy picks up instantly, day or night, so tenants reach a real answer instead of an after-hours voicemail.
Logs the maintenance request
It captures the unit, the issue, and access details, and creates the work order so nothing is lost between a 2am call and the morning.
Triages emergencies
It separates a true emergency (flood, no heat, gas) from a routine request, escalates the urgent ones to your on-call contact, and schedules the rest.
Handles leasing enquiries
It answers questions on availability, rent, and pet policy, captures prospect details, and books viewings, so no lead goes cold overnight.
Covers after-hours and overflow
Evenings, weekends, and the calls your team can't reach. Round-the-clock cover without paying staff to sit on an on-call rota.
Speaks in your voice
A professional greeting trained on your properties and policies. Tenants and prospects reach a helpful agent, not a generic call centre.
The basics
What is a property management answering service?
A property management answering service answers calls from tenants and prospects when your team can't, so a maintenance emergency or a leasing enquiry always reaches someone. An AI answering service like Callsy does more than take a message: it logs the work order, triages the emergency, books the viewing, and follows up by SMS on the call, 24/7.
A human answering service charges per minute to log a message your team still has to action. Callsy is a flat monthly fee, works 168 hours a week, and creates the work order or books the viewing on the call. Since one after-hours flood handled fast can save thousands in damage and one captured leasing lead can fill a vacancy, round-the-clock cover pays for itself quickly.
Why property teams drown in calls
Emergencies come after hours
Floods, lockouts, and no-heat calls land at night and on weekends. Tenants need a real answer now, and an on-call rota is expensive and thin.
Voicemails become morning firefighting
Overnight voicemails pile up into a chaotic morning of callbacks. A logged, triaged work order beats a stack of messages every time.
Leasing leads go cold overnight
A prospect who calls about a vacancy at 8pm and hits voicemail has booked a viewing elsewhere by morning. Answered enquiries fill units faster.
One team can't cover every property
Across a portfolio, calls overlap and overflow. Coverage that logs the request and triages urgency keeps every property handled.
Property management answering service FAQ
What is a property management answering service?+
It's a service that answers tenant and prospect calls when your team can't, so maintenance emergencies and leasing enquiries always reach someone. Callsy is an AI answering service: it answers 24/7, logs the work order, triages emergencies, books viewings, and follows up by SMS, instead of just taking a message you action later.
Can it handle emergency maintenance calls?+
Yes. You set the triage rules. Callsy separates true emergencies (flood, gas, no heat, lockout) from routine requests, escalates urgent ones to your on-call contact immediately, logs the work order, and schedules the rest, so you can drop the expensive on-call rota.
Does it work for leasing enquiries too?+
Yes. Callsy answers questions on availability, rent, and policies, captures prospect details, and books viewings against your calendar, so a leasing lead that calls after hours doesn't go cold overnight.
How much does it cost?+
Human answering services charge per minute or per call, which adds up across a portfolio. Callsy is a flat monthly fee for 24/7 cover. One after-hours emergency handled fast or one filled vacancy usually pays for the month. There's a free trial, and if it doesn't pay for itself in 30 days you don't pay.
Where do the work orders go?+
Every call is transcribed and the request pushed to your systems via your CRM, property software, or automation tools, so a 2am call is a logged work order waiting for your team in the morning, not a voicemail to decipher.
Stop sending callers to voicemail and your competitors.
5-minute setup. 50% off launch promo. If Callsy doesn't pay for itself in 30 days, you don't pay.