The AI answering service for plumbers and HVAC that books the job while you're under the sink.
Callsy answers every call in one ring, captures the address and the problem, books the visit into your diary, and texts a confirmation. On the tools, after hours, and on weekends. So the next emergency call becomes a job, not a missed call.
What your plumbers & hvac answering service does
Answers every call, on the tools
You can't answer with your hands in a boiler. Callsy picks up on the first ring, so the emergency call you'd have missed becomes a booked job.
Captures the job details
It gets the address, the problem, and the urgency, and asks your triage questions so you know if it's a burst pipe or a dripping tap before you drive out.
Books into your diary
It offers real slots, books the visit on the call, and texts a confirmation with your details. No callback tag, no lost lead.
Handles emergency triage
It flags true emergencies and warm-transfers or escalates them to you, while booking routine jobs for the next available slot.
Covers nights and weekends
Burst pipes and no-heat calls come in at the worst hours. That's exactly when Callsy is answering and booking for you.
Speaks like your firm
A friendly, local-sounding greeting trained on your services and areas. Callers reach a helpful person, not a generic message service.
The basics
What is a plumber answering service?
A plumber or HVAC answering service answers your calls when you're on a job, driving, or asleep, so a customer with a leak or a broken boiler always reaches someone. An AI answering service like Callsy does more than take a message: it captures the address and the problem, triages the urgency, and books the visit into your diary on the call, 24/7.
Around a third of calls to small trades go unanswered, and most callers won't leave a voicemail, they just call the next plumber. A human answering service charges per minute to take a message you still have to action. Callsy is a flat monthly fee, works around the clock, and turns the call into a booked job, so it usually pays for itself with a single recovered emergency call.
Why trades lose jobs on the phone
You can't answer on a job
Hands full, in a loft, under a sink. The call rings out, the customer calls the next number, and the job is gone before you've noticed the missed call.
Emergencies come out of hours
Burst pipes and no-heat calls land at night and on weekends. Whoever answers gets the emergency-rate job. Voicemail gets nothing.
Callers don't leave voicemails
Most people who reach a voicemail hang up and dial the next result. A message service you check later has already lost the job.
A message isn't a booking
Even when a service takes a message, you still have to call back and book. Callsy books the visit into your diary on the first call.
Plumber & HVAC answering service FAQ
What is a plumber answering service?+
It's a service that answers your calls when you can't, so customers with a leak or breakdown always reach someone. Callsy is an AI answering service: it answers 24/7, captures the address and problem, triages urgency, and books the visit into your diary on the call, instead of just taking a message you have to action later.
Can it book jobs into my calendar or job software?+
Yes. Callsy offers real slots from your calendar and books on the call, then texts a confirmation. It integrates with job-management tools like Joblogic, Commusoft, Tradify, and ServiceM8, so the job lands where you already work.
Does it handle emergency calls?+
Yes. You set the triage rules. Callsy flags true emergencies (burst pipe, no heat, gas smell) and warm-transfers or escalates them to you straight away, while booking routine work into your next available slot.
How much does it cost?+
Human answering services charge per minute or per call, so a busy week gets expensive. Callsy is a flat monthly fee for 24/7 cover, so a single recovered emergency job usually pays for the whole month. There's a free trial, and if it doesn't pay for itself in 30 days you don't pay.
Will callers know it's an AI?+
Callsy speaks naturally and is upfront that it's a digital agent. Customers care about reaching someone who can actually book them in right now, not about whether the helper is human. A booked visit beats a voicemail every time.
Stop sending callers to voicemail and your competitors.
5-minute setup. 50% off launch promo. If Callsy doesn't pay for itself in 30 days, you don't pay.