Neurogena Boosts Sales with Callsy: Abandoned Cart Recovery on Shopify That Builds Trust

A Customer Story

A shopper struggling with chronic back pain browsed Neurogena’s Shopify store, searching for relief. They added the Neurogena Max Decompression Therapy Belt to their cart, intrigued by its promise of non-invasive spinal decompression. But just before checkout, doubts set in:

“Will this really work for me? What if it doesn’t fit? Can I trust ordering something like this online?”

The cart was abandoned, and $189 in potential revenue slipped away.

Enter Callsy: Abandoned Cart Recovery for Shopify

Within 24 hours, Callsy’s Shopify abandoned cart recovery app stepped in. The AI-powered call wasn’t robotic — it sounded like a helpful support agent who genuinely understood the customer’s concerns. The message was simple, human, and reassuring:

💵 The belt comes with a 60-day money-back guarantee
📏 Clear sizing guides and support are available
🌿 Thousands of customers have already reported pain relief and improved mobility

That reassurance was enough. The shopper returned, completed their checkout, and the sale was saved.

Scaling Cart Recovery on Shopify

This wasn’t just one story. Over the course of their first months with Callsy’s abandoned cart recovery for Shopify:

💸 $1,380.90 in lost sales was recovered
🛒 8 checkouts were saved, each averaging $170–$200 in value
💪 Every recovered cart represented not just revenue, but a customer who gained confidence to take control of their health

Beyond Revenue: Insights From Abandoned Cart Calls

The real breakthrough came from learning why customers abandoned their carts in the first place. Callsy’s call transcripts revealed the top objections:

🌿 Effectiveness doubts: “Will it actually relieve my pain?”
📏 Sizing concerns: “Will this belt or brace fit me properly?”
💵 Refund hesitation: “What if it doesn’t work?”

By using Callsy’s abandoned cart recovery app, Neurogena turned these insights into improvements across FAQs, landing pages, and email flows — tackling objections earlier and reducing abandonment.

⏭️ What’s Next

Encouraged by early wins, Neurogena plans to scale Callsy further across its product line and international Shopify markets. They’re also exploring inbound AI-powered calls, where customers can ask pre-purchase questions about sizing, usage, and guarantees.

For health & wellness brands on Shopify, every abandoned cart recovery isn’t just a sales win — it’s an opportunity to earn trust, reassure buyers, and recover carts with confidence.

You can check out more at: Neurogena.