Snapshot

GhallasGoth sells gothic and fetish fashion online, with most orders coming from the US. Their checkout process was already smooth, but like every online store, they still had abandoned carts — about 307 lost orders each month, worth roughly $30,700 in missed sales 💸

They already used email and SMS reminders, recovering around 6% of those carts. But they wanted a faster, more personal way to win back buyers.

The Problem 🚩

Abandoned carts are unavoidable. People get distracted, have doubts, or run into issues before completing checkout. GhallasGoth’s email and SMS flows were working, but they knew more touchpoints meant more recovered sales.

Hiring a call center wasn’t an option — it’s expensive, takes time to manage, and a bad accent or poor delivery could hurt the brand’s image. They needed something fast, reliable, and brand-safe to recover abandoned carts.

Why They Chose Callsy

We offered them a 10-call free trial. On the very first day, two of those calls brought customers back. That quick win convinced them to jump straight into our largest plan (200 calls/month).

They liked that Callsy’s AI voices sounded human and could be branded with their store’s tone and style. No offshore agents, no micromanaging — just automated, on-brand calls that worked alongside their email and SMS.

What They Did 👇

📞 Ran 210 calls in one month
🤖 Used branded AI scripts for abandoned cart recovery
✉️ Combined calls with their existing email + SMS sequences
💬 Collected customer feedback via call transcriptions and summaries

The Results

→ $1249.31 recovered in the first month
→ Sales recovered as quickly as the next day after cart abandonment
→ Extra insights from calls — learning why customers didn’t buy (e.g. payment issues, sizing doubts, shipping questions)

Customer Feedback

Received positive feedback within the first 20 hours of using the app 🕗

What’s Next

GhallasGoth plans to move to a custom plan with even more calls. They’re also eager to try Callsy’s upcoming inbound call agent for product questions and consultations.